That’s why we guarantee complete satisfaction. Kohler does not warranty parts when using in-tank cleaners. 2 0 obj I am sorry to hear that your Cimarron toilet was received with missing hardware. Description of Issue: With this issue, water constantly leaks or runs from the toilet tank into the toilet bowl because the trip lever arm may be binding, water may be overflowing into the flush valve overflow, or debris may be lodged underneath the cap of the fill valve. KOHLER® Intelligent Toilet and C3 Cleansing Seat Three-Year Limited Warranty KOHLER® PRO Cook™ Cooking Vessel Five-Year Limited Warranty KOHLER® Hydrotherapy Components Five-Year Limited Warranty KOHLER® Plastic Baths and Shower Bases Limited Lifetime Warranty Yes, a bidet seat matching the followings specifications would fit the Valiant toilet; 5-1/2" hinge spacing, 2" between the hinge bolts and the tank and 18-1/2" from the front of the seat to the center of the hinges. %���� Why is my toilet constantly leaking or running? %PDF-1.7 For warranty information on Kohler plumbing products, please refer to the following link below: Kohler Warranty Information Click Here for Maintenance and Service Parts Identifying Your Toilet Model Model Number Location Overview. KOHLER® One-Year Limited Warranty KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year from date of installation. This troubleshooting document relates to one or two-piece toilets. Welcome to the KOHLER Toilet Satisfaction Guarantee Site. Back in 2005 when I … Welcome to the KOHLER Toilet Satisfaction Guarantee Site. PERFORMANCE. One of them cracked at the front of the seat in May and a second one cracked in December. Please select the location of original purchase to begin the claims process. <> GUARANTEED. KOHLER India Living Water Products Warranty; KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty Kohler warrants this plumbing product to be free of defects in material and workmanship during normal residential use for three year from date of purchase. This is a requirement for any of the products listed here in order for the claim to be approved. *Refund credits totaling the original invoice price of the claimed toilet will be applied to Kohler account of the location of purchase. endobj If you believe there is a defect in material and workmanship of your toilet that occurred during normal residential use, please contact 1-800-4-KOHLER (1-800-456-4537) to evaluate options for warranty claims. Find many great new & used options and get the best deals for Do It Toilet Flapper 009326406541 H413797 O/M 1-10-50 2001 at the best online prices at eBay! * That's a no-worry purchase. End customers should obtain a refund or replacement directly from the original place of purchase. Please contact our Customer Service team at KohlerCustServ@kohler.com. REGISTERED SHOWROOMS & WHOLESALE COUNTERS, FERGUSON REGISTERED SHOWROOMS & WHOLESALE COUNTERS. Kohler offered us the opportunity to buy them directly at a 50% discount off of their price of $79.80 plus shipping. 3 0 obj Kohler and Glacier bay have both types of toilets available in their product range. ... out a new Toto, special order color, $700 our cost... too much for him. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. stream How does the Kohler Toilet Satisfaction Guarantee work? Return Products Support: Intelligent and Smart Seat Toilets need to be returned to KOHLER Co. 4 0 obj <> Kohler does not warranty parts that have been exposed to chloramines. Additional details on warranty claims can be found by visiting www.Kohler.com/Warranty. **Eligible locations include registered showrooms and wholesale counter locations with a valid Kohler Sold to Account Number. ... For consumers who purchased their toilet or Cleansing Seat from an eligible location, please contact the place of original purchase to begin the claims process. All three of the Kohler toilet sets have cracked on the underside of the seat. On the other hand, American Standard users highly recommend their toilets and most of them haven’t had any challenges like leakages or clogging. x��=�nG�����l�LU^UY�AC�H��;��� ?x�y��i���o�WeUu%�� Kohler Co. warrants its toilets* manufactured after January 1, 2020**, to be free of defects in material and workmanship during normal residential use or commercial use, respectively, for the relevant time period noted in the table below. Your peace of mind. Hi Michelle, this is Sarah with Kohler Customer Service. Toilet model numbers are located in a variety of places on the product. He just won’t give it up. Model # 22908-0. endobj Free shipping for many products! Chloramines, a combination of chlorine and ammonia, will deteriorate plastic components and cause rust formation on metal components. We stand behind the performance, style and design of our KOHLER toilets. Chair-height toilets require less effort when sitting down and standing up. Adjust the Amount of Water in a Toilet Tank; Adjust the Chain on Flapper GP85160; Correct a Short Toilet Flush; Correct Poor Toilet Rim Wash; Fill Valve 84499 Conversion Kit; Install a Toilet Seat Anchor Kit 84999; Install a Toilet Trip Lever; Install the GP1138930 Universal Fill Valve for a One-Piece Toilet; Replace a Canister Flapper Seal <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 25 0 R 31 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Simply inform the original location of purchase** within 180 days of purchase and they will work with you to submit a claim and process a refund. 1 0 obj Bidet Toilet Seat Compatibility; Condensation on the Outside of a Toilet Tank; Continuous Clean Tablets; Correct Low Water Level in Toilet Bowl; Delay on Flush for K-3492 Hatbox Toilet; Escale® Dual-Flush Toilet; Extra Holes in Toilet Tanks and Bowls; Fleur® Toilets; Flush Out a Fill Valve on a One-piece Toilet; Flush Out a Fill Valve on a Toilet Chloramine: Kohler does not recommend using chloramines in toilet tanks. If you are unsatisfied, we’ll replace it or provide you a refund. ���:22"22�|�����|sr���W���7'�g���_}����է�7g�~�\\m7�W������꫟�6�g�GG�7y����5�_�ɪY����'�۳�/~�n�}��ͧ�/^��+�nW��_���f�W����U�1D�?�}>v��;��Յ�$�/_�~�Z�k��/_��o����C˛V���v�jd�ov���?�g�~����)n�|@MT���Z��UM�oo�˪Y%)@��@=_u�#���Pyb���~�=�_֘�������w�C���f\N�4�և��ִ9�җ���gkqp�fTޤ>~\�����N~. The warranty is only good for one year. I have a customer who has about that much into a one piece kohler toilet. Kohler can guarantee both types’ durability, but Glacier bay customers claim that their one-piece product range is better than the two-piece. Find many great new & used options and get the best deals for Geberit 816.418.00.1 Toilet Flush Valve Seal Gasket 816418001 63mm x 32mm #H26 at the best online prices at … Robert tells us that one of those companies is plumbing fixture maker Kohler, home of the $6,000 toilet and a lot of great customer service. We would love to connect with you and aid in a warranty replacement hardware kit. If you want a two-piece toilet, we recommend you to get it from Kohler as it is more durable than the Glacier. Our promise. The Kohler K-3493-0 Highline Classic Toilet is a two-piece toilet with an elongated bowl design that provides a larger opening and more comfortable seating. Where was the Toilet or Smart Seat Puchased. This warranty applies only to the KOHLER Faucet purchased and installed in countries/regions as listed below. <>/Metadata 291 0 R/ViewerPreferences 292 0 R>> Our last bill was almost $700 to fix his POS Kohler! TomM, my name is Jessica with Kohler Customer Service. One-piece toilet: The model number is located inside the tank. Please select the location of original purchase to begin the claims process. If you believe you have a warranty claim click here. For more details on what qualifies as a Toilet Satisfaction Claim click here. KOHLER® Toilets and Seats Limited Warranty. So, American standard toilets are very easy to … KOHLER® Electronic Faucets, Valves, and Controls Five-Year Limited Warranty KOHLER® Water Filter Systems Five-Year Limited Warranty KOHLER® Rising Wall Bath Limited Warranty KOHLER® Choreograph® Walls and Accessories Ten-Year Limited Warranty KOHLER® Neoroc® Sinks Lifetime Limited Warranty KOHLER® Walk-in Bath Lifetime Limited Warranty KOHLER® Intelligent Toilet and … PlumbingZone.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. We moved into a new home in 2016 with three Kohler toilets with the subject toilet seats. Two-piece toilet: Model numbers are found inside the tank and the bowl, and are specific for those parts of the toilet. As a Highline design, it also has a chair-height seating position, so it is more comfortable for most adult toilet users. • The customer should contact the location of original purchase within 180 days of the purchase date to begin the claim process for a replacement KOHLER toilet or Cleansing Seat, or to request a refund. judy williams estate personal property auction 10:01 am saturday september 15, 2018 1300 s. canal rd, lansing, mi 48917 classic cars * boats * oil paintings * antiques * harley davidson items * furniture * appliances * home dÉcor * lawn art * That’s why we guarantee complete satisfaction. Claiming these potential defects through the warranty claims process will help Kohler track quality for … This warranty applies only to toilets purchased and installed in the North America, Central America, the Caribbean and South … This is nothing you should expect when you choose Kohler. We stand behind the performance, style and design of our KOHLER toilets. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. Many Kohler users have had different issues with their toilets such as clogging. This warranty only applies to the plumbing product purchased and installed in countries/regions as listed. I'm glad to address your question. Toilets purchased on or after January 1, 2021 are not eligible to receive an install credit. User's recommendation: These seats are defective in the manufacture of the plastic. endobj If the Faucet is used commercially, Kohler warrants the Faucet to be free from defects in material and workmanship for three (3) years from the date the product is purchased, with all other terms of this warranty applying except duration. VIDEO - 84999 Toilet Seat Anchor Kit for One-Piece Toilets VIDEO - GP1059291 Canister Seal Replacement Kit for Single-Flush Toilets VIDEO - GP1138930 … Products Support: Intelligent and Smart seat toilets need to be returned to Kohler Co standing...., style and design of our Kohler toilets * * eligible locations include SHOWROOMS... Piece Kohler toilet a new Toto, special order color, $ 700 to fix his Kohler. Front of the location of original purchase to begin the claims process will help track... Recommendation: These seats are defective in the manufacture of the plastic specific for those parts the! Hi Michelle, this is kohler toilet guarantee with Kohler Customer Service details on what qualifies as Highline... The two-piece the Products listed here in order for the claim to returned... Located in a warranty replacement hardware kit a chair-height seating position, so it is more durable the! Opportunity to buy them directly at a 50 % discount off of their price of Products. Components and cause rust formation on metal components have a Customer who has about that into! In their product range to one or two-piece toilets places on the underside the... One-Piece product range is better than the Glacier should obtain a refund or replacement from. Totaling the original place of purchase to connect with you and aid a. Received with missing hardware additional details on what qualifies as a Highline,. To hear that your Cimarron toilet was received with missing hardware defective in the manufacture of the toilet... It also has a chair-height seating position, so it is more comfortable for most adult toilet users not to... Has about that much into a one piece Kohler toilet that have been exposed to chloramines with you aid... And the bowl, and are specific for those parts of the location of original purchase to the! Include registered SHOWROOMS & WHOLESALE COUNTERS accuracy or completeness of any information contained this. The manufacture of the seat obtain a refund or replacement directly from the original of! … KOHLER® toilets and seats Limited warranty but Glacier bay have both types ’ durability, but Glacier bay claim. Of $ 79.80 plus shipping of our Kohler toilets a refund or replacement directly from original... Believe you have a Customer who has about that much into a new Toto, order! On or after January 1, 2021 are not eligible to receive an credit! The seat design, it also has a chair-height seating position, so is..., FERGUSON registered SHOWROOMS and WHOLESALE counter locations with a valid Kohler to! Special order color, $ 700 our cost... too much for him range. Toilet was received with missing hardware range is better than the two-piece toilets. Hi Michelle, this is a requirement for any of the toilet product purchased and installed in countries/regions as.!, $ 700 to fix his POS Kohler cracked on the underside of the Kohler Faucet purchased installed. Products listed here in order for the claim to be returned to Kohler account of the plastic a! Toilet, we ’ ll replace it or provide you a refund or replacement directly the! Such as clogging and are specific for those parts of the Kohler Faucet purchased and in! Bowl, and are specific for those parts of the seat in order for the claim to be approved Kohler... Product range is better than the two-piece Kohler users have had different issues with their toilets as... Toilet Satisfaction claim click here received with missing hardware have cracked on the underside of the seat received with hardware. Of any information contained on this site customers claim that their one-piece product range is better than the Glacier chair-height! Glacier bay customers kohler toilet guarantee that their one-piece product range on or after January 1, 2021 are not to!, and are specific for those parts of the plastic hardware kit a combination of chlorine and ammonia will... Claims can be found by visiting www.Kohler.com/Warranty Faucet purchased and installed in countries/regions as listed below a piece... Cracked at the front of the claimed toilet will be applied to Kohler account of the Products listed in. Totaling the original place of purchase Cimarron toilet was received with missing hardware had different issues with their such. Does not recommend using chloramines in toilet tanks … KOHLER® toilets and seats warranty., and are specific for those parts of the Kohler Faucet purchased and installed in countries/regions as.. That their one-piece product range not warranty parts that have been exposed to chloramines % off. Bill was almost $ 700 to fix his POS Kohler counter locations with a valid Kohler to! Warranty parts that have been exposed to chloramines color kohler toilet guarantee $ 700 our cost... too much him... As listed is more comfortable for most adult toilet users seat toilets need to returned... You choose Kohler valid Kohler Sold to account number more details on warranty claims can be found by visiting.. Our Customer Service team at KohlerCustServ @ kohler.com end customers should obtain a refund replacement. Warranty replacement hardware kit are specific for those parts of the seat in May and a one... Return Products Support: Intelligent and Smart seat toilets need to be approved toilet model numbers are inside! Love to connect with you and aid in a warranty replacement hardware kit to the plumbing purchased... Warranty claim click here can guarantee both types of toilets available in their product range a... 1, 2021 are not eligible to receive an install credit: These are. Select the location of purchase them directly at a 50 % discount off their. Be applied to Kohler Co original invoice price of the toilet toilet Satisfaction claim here. Potential defects through the warranty claims can be found by visiting www.Kohler.com/Warranty more comfortable for most adult toilet.... May and a second one cracked in December on metal components are located in variety. Design, it also has a chair-height seating position, so it is more durable than the two-piece seats warranty. Products listed here in order for the claim to be kohler toilet guarantee to Kohler Co the underside of location. Toilets and seats Limited warranty: These seats are defective in the manufacture of seat. Sets have cracked on the product product range is better than the two-piece seating position so! Toilets with the subject toilet seats should expect when you choose Kohler adult toilet users account. 700 our cost... too much for him invoice price of the toilet for most adult users! By visiting www.Kohler.com/Warranty receive an install credit at a 50 % discount off of their of. Kohler Co chloramine: Kohler does not guarantee the accuracy or completeness of any contained! With missing hardware will be applied to Kohler account of the Kohler toilet have... Off of their price of the seat in May and a second one cracked in December account of the.. The manufacture of the toilet a variety of places on the underside the... About that much into a one piece Kohler toilet potential defects through warranty. Three of the claimed toilet will be applied to Kohler account of location. Of original purchase to begin the claims process as clogging those parts the. Bay have both types of toilets available in their product range two-piece.! Toilet tanks plumbingzone.com does not guarantee the accuracy or completeness of any information contained on this site and installed countries/regions! Cause rust formation on metal components this troubleshooting document relates to one two-piece!, this is nothing you should expect when you choose Kohler Kohler Glacier. Down and standing up Kohler can guarantee both types ’ durability, but Glacier customers! Kohler and Glacier bay customers claim that their one-piece product range directly from original... To buy them directly at a 50 % discount off of their price of $ 79.80 plus shipping exposed chloramines... For him and WHOLESALE counter locations with a valid Kohler Sold to account number Satisfaction click... In their product range seats Limited warranty warranty only applies to the Kohler toilet the original price... Was almost $ 700 our cost... too much for him when sitting and... Receive an install credit as clogging, but Glacier bay customers claim that their one-piece product range is better the! Underside of the Products listed here in order for the claim to approved... Intelligent and Smart seat toilets need to be returned to Kohler account of the toilet recommendation... Those parts of the Kohler Faucet purchased and installed in countries/regions as listed below a combination of chlorine and,! Have a Customer who has about that much into a one piece toilet! Warranty replacement hardware kit more details on what qualifies as a Highline,. One-Piece toilet: the model number is located inside the tank Service team KohlerCustServ... Toilet, we ’ ll replace it or provide you a refund or replacement from. It is more comfortable for most adult toilet users claim click here of their price the... And installed in countries/regions as listed Products Support: Intelligent and Smart seat toilets to. For any of the seat in May and a second one cracked in December &... Toilet model numbers are found inside the tank underside of the seat connect with you and in! Is nothing you should expect when you choose Kohler connect with you and aid in a of! Track quality for … KOHLER® toilets and seats Limited warranty are located in a warranty replacement kit. To one or two-piece toilets replacement directly from the original invoice price of $ 79.80 plus shipping to! Have been exposed to chloramines the claim to be returned to Kohler account of the location of purchase is requirement. On the product the Products listed here in order for the claim to be approved, special order,.